Security & reliability
Security is part of the architecture, not a final phase.
AqarCRM is an organization-based multi-tenant platform. Isolation, permissions and auditability are designed into the product from the start.
Security principles
- 01
Strict tenant isolation
Each organization's users, customers, inventory, deals, documents and settings are isolated. Isolation is enforced on the server, not in the interface, and customer identity is never matched or enriched across organizations.
- 02
Permission-based access
Access is granted through roles, permissions and scopes, following least privilege. Sensitive information, such as identity documents, requires separate permissions.
- 03
Audit trails
Consequential actions — assignment and reassignment, customer merges, permission changes, reservations, deal changes and access to sensitive documents — are recorded in an audit trail.
- 04
Protected data
Encryption in transit, secrets kept on the server, input validation and rate limiting are baseline requirements. Identity documents receive stronger controls than ordinary CRM files.
- 05
Communication preferences
Marketing opt-out is kept separate from relationship and service messages, and Do Not Contact suppresses all non-essential outreach.
- 06
Accountable support access
Platform administration is separate from your organization's administration. Support access is designed to be explicit, permissioned, minimized and audited.
Reliability by design
- 01
Background processing
Long-running work runs as background jobs, not inside user requests.
- 02
Backup and recovery
Backup and recovery are planned as part of operating the platform.
- 03
Verified integrations
Webhooks are verified, credentials are scoped to each organization, and integrations are idempotent.
- 04
Independent operation
AqarCRM runs independently and shares no business database with other products.
This page describes how AqarCRM is designed. For detailed technical or compliance questions, ask us during a demo.
See AqarCRM through the lens of your own sales process.
Tell us how your organization sells today. We will arrange a walkthrough focused on your workflow, your inventory and your team.